Return Policy
1. Product Quality Problems
If the product has quality issues like being damaged, having missing parts, or not conforming to the description, customers are entitled to request a return.
2. Returns for Non-Quality Problems
For returns due to non-quality reasons, such as dissatisfaction with the goods or purchasing errors, these usually need to be initiated within a specific time frame 30 days after receiving the goods. Moreover, the goods must remain in their original condition with the packaging and accessories intact.
3. Warranty Details
- All warranties commence from the date when the product is received. If a product malfunctions within the warranty period and the failure is caused by quality issues rather than damage or misuse on your part, we will accept returns.
- There is a 30-day manufacturer’s warranty for defective goods (excluding goods that are damaged or misused after receipt and problems caused by logistics).
- Defective items must be reported and returned to us within the warranty period (in the original packaging if possible). You are required to inform us about the specific defect and provide your order number. We will not repair or replace items that are past the warranty period.
4. Quality Control and Shipping
We have a professional quality control team that meticulously examines each item received from suppliers and manufacturers to minimize the chances of sending defective items to customers. By default, we ship items to customers via flat rate shipping. However, if customers prefer to use faster shipping methods, they will need to cover the relevant shipping fees.
5. Refund Arrival Time
The refund will typically arrive within about 3 - 5 working days. Please note that the shipping cost for sending the product back to us will be borne by the customer.
6. Special Instructions
Warranty Coverage
If you encounter quality problems during the warranty period, we will provide warranty coverage. Each product has its own specific warranty period (if it’s not indicated in the product listing, please contact us via email). In such cases, please provide us with the following proofs:
- Photos of the front and back of the original packaging.
- Photos or videos of the defective goods.
- Photos, videos, or screenshots showing the failures of the defective product.
Steps for Dealing with Damaged Items
- What to Do if the Item Arrives Damaged: In rare instances, rough handling by the courier might lead to physical damage to your shipment, like a cracked screen.
- If possible, before signing for delivery, please lodge your complaint directly with the courier company’s delivery representative. They will guide you through the complaints procedure.
- If you’ve already signed for the package, please take photos showing the damage and contact your local courier/delivery company office to file a complaint. They will have a set complaints procedure to help you obtain compensation.